1. About us

This website is run by Cloete Wood and Steel, a workshop in Miederpark, Potchefstroom, that builds pieces in wood and steel to order.

• Contact person: Willem Cloete
• Company registration number: 2023/515144/07
• Phone and WhatsApp: 060 649 5514
• Email: wscloete22@gmail.com
• Workshop: Miederpark, Potchefstroom

2. These terms

These terms apply when you use this website, ask for a quote or place an order. Please read them before you accept a quote or pay. Nothing in these terms takes away the rights you have under South African law, including the Consumer Protection Act and the Electronic Communications and Transactions Act.

3. Quotes and orders

• Asking for a quote costs nothing and does not commit you to anything.
• We quote from the measurements, photos and details you give us. Please check them carefully, because your piece is built to what is agreed in your quote.
• Your quote shows the piece, the materials, the price, any transport cost, the deposit and how long the quote is valid.
• Your order is confirmed once you have accepted the quote and we have received your deposit.
• If you ask for changes after that, the price and the building time may change. We agree this with you first.
• Photos on this website show earlier work. Your piece is made by hand to your own order, so it will not be identical to any photo.
• When you send us a photo or design to copy, you confirm that you may ask us to use it.

4. Prices and payment

• All prices are in South African rand.
• You pay a deposit that covers the materials after you accept your quote.
• You pay the rest a day before delivery or collection. For pieces sent by transport company, you pay it before they leave the workshop.
• We may keep your piece until it is paid in full.
• Online payments go through a secure payment page. Your card details are never entered on this website.

5. Building time

Building usually takes 2 to 12 weeks from your deposit, depending on orders, the supply of wood and steel, and the weather. This is our best estimate, not a fixed date. We tell you if your order is going to be late.

6. Cancelling an order

Your piece is made specially for you, so we buy materials and start work soon after your deposit is paid. Tell us as soon as possible if you want to cancel. We refund your deposit, less the cost of materials already bought and work already done.

7. Natural materials and handmade work

Wood is a natural material. Colour, grain and knots differ from board to board and from the photos on this website, and wood can move slightly with changes in temperature and humidity. Small differences like these are part of handmade work and are not defects. Steel that stands outside needs looking after, and we tell you how when you get your piece.

8. Collection, delivery and installation

• Collection from our workshop in Miederpark, Potchefstroom, is free. We tell you when your piece is ready.
• Local delivery and installation near Potchefstroom depends on the distance and is shown in your quote.
• Bigger pieces going further away go by transport company. The cost is in your quote, so you see it before you pay a deposit.
• Please make sure there is safe access for delivery and, for installation, a suitable place to fit the piece. Built-in pieces are made to the measurements agreed in your quote.
• Check your piece when you receive it, and tell us about any damage as soon as possible.

9. Defects

• You may return a defective piece within 6 months of delivery, at our risk and cost, and choose a repair, a replacement or a refund, as the Consumer Protection Act provides.
• This does not cover normal wear, damage from misuse or a lack of care, or changes made by someone else.

10. Using your braai safely

• Braais, fire pits and their steel parts get very hot. Keep children and pets away, and use heat-resistant gloves.
• Use them only in a well-ventilated place, away from anything that can catch fire. Never leave a fire unattended.
• Keep your hands clear of the winch and moving parts of a Lazy Man's Braai while you raise or lower the grid.
• Make sure a fire and its coals are completely out before you clean, cover or move your braai.

11. Photos of your piece

We like to show our finished work. We ask your permission before we use photos of your piece or your home on this website or on social media, and you are free to say no.

12. Your personal information

We use the details and photos you send us to quote, build and deliver your order, and we keep them safe as the Protection of Personal Information Act requires. We do not sell your information. Read our privacy policy.

13. Our website

We try to keep this website correct, but mistakes can happen. If a description is clearly wrong, we tell you before going ahead with your order. The photos, text and logo on this website belong to Cloete Wood and Steel, so please ask us before using them.

14. Liability

We are responsible for the work we do and for the rights you have by law. As far as the law allows, we are not liable for indirect losses that we could not reasonably have foreseen. This does not limit our responsibility for gross negligence or any right the law says cannot be limited.

15. Complaints and the law that applies

If something is wrong, please contact Willem first on 060 649 5514 or at wscloete22@gmail.com, and we will try to put it right. If we cannot solve it together, you may contact the Consumer Goods and Services Ombud. South African law applies to these terms.

16. Changes to these terms

We may update these terms from time to time. The terms on this page when you accept your quote are the ones that apply to that order. Last updated: November 2026.