1. Who we are

Cloete Wood and Steel is responsible for the personal information you give us through this website. This policy explains what we collect, why, who we share it with and your rights under South Africa's Protection of Personal Information Act (POPIA).

• Information officer: Willem Cloete
• Company registration number: 2023/515144/07
• Phone and WhatsApp: 060 649 5514
• Email: wscloete22@gmail.com
• Workshop: Miederpark, Potchefstroom

2. What we collect

• When you ask for a quote: your name, phone or WhatsApp number, email address, town or suburb, measurements, your notes, and any photos or links you send. Photos may show your home or property.
• When you accept a quote and pay: your quote details and the payment confirmation. We do not see or keep your card details.
• When you contact us: the messages you send by WhatsApp, email or phone, and your contact details.

We get this information directly from you. Please send only what we need, and try to leave other people out of your photos.

3. Why we use it

• To prepare your quote and answer your questions.
• To build, deliver or install your order, and to send you progress photos.
• To take payment, keep records and meet our legal and tax duties.
• To help you if something goes wrong with your order.

We use your information because we need it to quote and carry out your order, because the law requires it, or because you agreed to it. We do not sell your personal information.

4. Do you have to give it to us?

You choose what you send us, but we cannot quote or complete an order without the details we need to build it, take payment and get it to you.

5. Messages and photos of your piece

We only send you messages about your quote and order, unless you agree to more, and you can ask us to stop at any time. We ask your permission before we use photos of your piece or your home on this website or on social media.

6. Who we share it with

We share only what each one needs to do its job:

• The payment provider that processes online payments on its own secure payment page.
• Transport companies, which receive your name, contact details, address and details of the piece.
• The services that run our website and messages: Netlify, which hosts this website and its quote form, Google for email and website fonts, and WhatsApp if you message us there.
• Professional advisers and authorities, such as our accountant, or when the law requires it.

7. Information sent outside South Africa

Some of these services, such as Netlify, Google and WhatsApp, may store or process information outside South Africa. When that happens, we rely on the protection POPIA requires, such as the provider's own binding data protection commitments.

8. Cookies and your browser

• This website does not use advertising or tracking cookies.
• We count visits to see which pages people use, without cookies: only the page or catalogue piece you open, whether the quote form was started or sent, the hour, the page's language, the kind of site you came from (such as Facebook or Google) whether you use a phone or a computer, and the province you are in (your internet address is used for a moment to work out the province and is not kept). Nothing that identifies you is kept, and your browser's "do not track" setting is respected.
• We load our fonts from Google, so Google receives your device's internet address when a page opens.
• Instagram, Facebook, WhatsApp and the payment provider have their own privacy policies and may use their own cookies when you go to them.

9. How long we keep it

We keep your information only as long as we need it for your order, any guarantee or dispute, and our legal and tax records. Quote requests that do not become orders are deleted sooner.

10. How we protect it

We take reasonable steps to keep your information safe, such as limiting who can see it and protecting our accounts with strong passwords. If someone who should not have it gets access to your information, we will tell you and the Information Regulator, as POPIA requires.

11. Your rights

• Ask whether we hold your personal information, and ask for a copy.
• Ask us to correct or delete information that is wrong, out of date or no longer needed.
• Object to us using your information, and withdraw your consent where you gave it.
• Complain to the Information Regulator.

To use these rights, contact Willem on 060 649 5514 or at wscloete22@gmail.com. We may need to confirm who you are first. Sometimes the law requires us to keep certain records, and we will explain if that is the case.

12. Complaints

Please contact us first so we can try to put it right. You may also complain to the Information Regulator of South Africa at POPIAComplaints@inforegulator.org.za or through inforegulator.org.za.

13. Changes to this policy

We may update this policy from time to time, and the latest version is always on this page. Last updated: November 2026.