Questions people ask

Can't find your answer? WhatsApp Willem or call him on 060 649 5514.

Ordering

How do I order something?

Fill in the quote form or WhatsApp Willem. Tell him what you want built and send photos if you have them. You get a quote, and you pay nothing until you approve it.

Can you build something from a photo I found online?

Yes. A Pinterest picture, a photo from a magazine or a rough sketch is enough to start with.

What if I don't have exact measurements?

Rough sizes are fine. Willem checks the measurements with you before he builds.

Can I order a piece I saw in the catalogue?

Yes. Open the piece in the catalogue and tap "Request a quote for this one". Willem makes it to your size and in the materials you choose.

Materials

Which woods can I choose from?

Pine and saligna for standard pieces. American white oak, black Knysna wood, kiaat, Rhodesian teak and meranti for premium pieces. Want a different wood? Just ask.

What is the difference between standard and premium?

The same design can be built in more affordable wood, or in the very best. You choose, and Willem quotes it.

I'm not sure which wood or steel to choose. Can you help?

Yes. Tell Willem how and where you will use the piece, and he will advise you in your quote.

How do I look after my piece?

It depends on the wood, the finish and whether it stands outside. Willem tells you how to look after your piece when you get it.

Prices and payment

How much will my piece cost?

Every piece is priced by quote, because the price depends on the size and the materials. Asking for a quote costs nothing.

How does payment work?

When you approve your quote, you pay a deposit that covers the materials, through a secure payment link. You pay the rest a day before delivery or collection.

What if I change my mind after paying a deposit?

Tell Willem as soon as you can. Your piece is made for you, so what can be refunded depends on the materials already bought and the work already done. Our terms explain it.

Building

How long will my order take?

Usually 2 to 12 weeks from your deposit, depending on orders, wood and steel supply and the weather. You get photos along the way.

Will load shedding delay my order?

No. The workshop runs on solar power, so Willem keeps cutting and welding when the power is out.

What if something is wrong with my piece?

Contact Willem and he will sort it out with you. Your rights under the Consumer Protection Act apply to everything he builds.

Lazy Man's Braai

What is a Lazy Man's Braai?

A braai grid on a winch, built into your braai place. Wind it up for a slow, gentle heat, or drop it down to sear. More about it.

Will it fit my braai place?

Every one is made to fit. Send Willem the measurements and a photo of your braai place with your quote request.

Do you install it?

Yes, near Potchefstroom. Further away, transport is added to your quote.

Collection and delivery

Can I collect my order?

Yes, from the workshop in Potchefstroom. Willem lets you know when it's ready.

Do you deliver further away?

Yes. Willem arranges transport and adds the cost to your quote, so you see it before you pay anything. Delivery details.

What if something arrives damaged?

Check your piece when you get it, and tell Willem straight away, with photos.

WhatsApp Willem